We respect your privacy and we will not share your personal information.
When you make a purchase in one of our stores, join our gift registry, or answer one of our surveys, you may choose to give Villeroy & Boch basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
The personal information we collect is primarily intended to offer better customer service and to improve communications. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their order.
When you shop at a Villeroy & Boch store or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us to better serve you.
We appreciate and respect your privacy and will not share your personal information with any other company.
We seek to protect the security of your personal information, and have in place physical, electronic and procedural safeguards to protect and secure the information we collect. However, we will not be held responsible for the loss, misuse, unauthorized access or disclosure, alteration or destruction of your personal information. Your personal information is not shared outside the company without your permission, and inside the company such information is stored confidentially. We use secure firewalls whenever receiving and transferring your personal information on our site. You agree that you will not hold us responsible for any inadvertent or negligent mishandling of your personal information resulting in the loss, misuse, unauthorized access, disclosure, alteration or destruction of such information.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon insures that your transaction session is secured through Secure Sockets Layer (SSL). SSL encrypts your personal credit information, including your credit card number, before its travels over the Internet. Because we use SSL, placing an order online is as safe as giving your credit card information over the phone. If one of these icons does not appear, please contact Villeroy & Boch at 800-845-54376 to complete your purchase.
Updating your contact information is quick and easy. Simply log-in via MY ACCOUNT and select “Change or View Your Personal Information”. Enter updated info and click “update”.
If you wish to delete your name from Villeroy & Boch's ecommerce preferred customer list, simply contact us: CONTACT FORM.
If you have any questions regarding our Privacy Policy, we will do our best to answer them. Here's how to contact us.
Email: CONTACT FORM.
Phone: 800-387-5732 or by postal mail:
Villeroy & Boch Tableware Ltd.
Attn: eservice
38 Berczy Street, Rear Unit
Aurora, Ontario L4G 1W9
