Customer Service
Shipping Charges
Orders valued at $0-99.99 will incur a $10.00 shipping charge. For orders over $100.00, Villeroy & Boch provides FREE SHIPPING by UPS GROUND SERVICE, serving the Contiguous States in the USA for all products featured on this website. All free shipping refers to (1) order and (1) shipping destination, multiple orders may not be combined. Shipping fee based on dollar amount of order before taxes. All orders are shipped from our warehouse in Cranbury, New Jersey.
Rush Deliveries
If you wish to expedite your order and rush deliver a product, please call our eService department:
800-845-5376 (Mon-Fri, 9am to 5pm est.)
Please note that 2nd DAY or OVERNIGHT deliveries are not compliant with our free shipping policy.
Delivery Outside of the Contiguous USA
If you wish to ship your order to Alaska, Hawaii or Puerto Rico, please call our eService department:
800-845-5376 (Mon-Fri, 9am to 5pm est.)
Please note that deliveries to AK, HI & PR are subject to actual UPS shipping charges. Villeroy & Boch does not ship outside of the USA.
Questions about your order?
For inquiries about a specific order or questions/comments in general, please email customer service: CONTACT FORM.
You may also reach us by phone: 1-800-845-5376 or by postal mail:
Villeroy & Boch USA, Inc.
Attn: eservice
5 Vaughn Drive, Suite 303
Princeton, NJ 08540
Privacy & Security
We respect your privacy and we will not share your personal information. When you make a purchase in one of our stores, join our gift registry, or answer one of our surveys, you may choose to give Villeroy & Boch basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. When you visit our Web site, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
The personal information we collect is primarily intended to offer better customer service and to improve communications. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their order.
When you shop at a Villeroy & Boch store or visit us online, it is also an opportunity for you to provide us with information and feedback that helps us to better serve you.
We Will Not Share Your Personal Information
We appreciate and respect your privacy and will not share your personal information with any other company.
Secure Shopping
We seek to protect the security of your personal information, and have in place physical, electronic and procedural safeguards to protect and secure the information we collect. However, we will not be held responsible for the loss, misuse, unauthorized access or disclosure, alteration or destruction of your personal information.
Your personal information is not shared outside the company without your permission, and inside the company such information is stored confidentially. We use secure firewalls whenever receiving and transferring your personal information on our site. You agree that you will not hold us responsible for any inadvertent or negligent mishandling of your personal information resulting in the loss, misuse, unauthorized access, disclosure, alteration or destruction of such information.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon insures that your transaction session is secured through Secure Sockets Layer (SSL). SSL encrypts your personal credit information, including your credit card number, before its travels over the Internet. Because we use SSL, placing an order online is as safe as giving your credit card information over the phone. If one of these icons does not appear, please contact Villeroy & Boch at 800-845-54376 to complete your purchase.
Update Your Information
Updating your contact information is quick and easy. Simply log-in via MY ACCOUNT and select “Change or View Your Personal Information”. Enter updated info and click “update”.
General Terms & Conditions
This Web site is operated by Villeroy & Boch, USA, Inc. All inquiries may be directed to:
Villeroy & Boch USA, Inc.
Attn: eservice
5 Vaughn Drive, Suite 303
Princeton, NJ 08540
Your use of this Web site is governed by the below terms and conditions. Your use of the Villeroy-Boch.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Villeroy-Boch.com Web site.
Copyright Notice
All of the Content you see on this Web site, including, for example, all of the page headers, images, illustrations, graphics and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Villeroy & Boch, one of its affiliates or by third parties who have licensed their materials to Villeroy & Boch. The entire Content of the Villeroy-Boch.com Web site is copyrighted as a collective work under U.S. copyright laws, and Villeroy & Boch owns a copyright in the selection, coordination, arrangement and enhancement of the Content.
The Content of the Villeroy & Boch.com Web site, and the site as a whole, are intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Villeroy & Boch reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Villeroy & Boch.
Submissions
We welcome your comments regarding the Villeroy-Boch.com Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Villeroy-Boch.com shall be and remain the exclusive property of Villeroy & Boch. Your submission of any such Comments shall constitute an assignment to Villeroy & Boch of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Villeroy & Boch will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Colors
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Product Information
Most products displayed on this site are available in select Villeroy & Boch retail stores and participating wholesalers. In some cases, merchandise displayed for sale on this site may not be available at Villeroy & Boch stores. The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States.
Disclaimer
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Villeroy & Boch shall not be liable for any damages of any kind related to your use of this site.
Indemnification
You agree to defend, indemnify and hold Villeroy & Boch harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.
Protection of our Web Site and Others
We may disclose information you provide to our site when we believe such disclosure is appropriate to comply with the law; to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our sites, our users or others.
These Terms and Conditions May Change
Villeroy & Boch may occasionally update this privacy policy. [We therefore encourage you to review this policy periodically.] [For material changes, we will notify you by placing prominent notice on our site.]
Disclaimer
IN NO EVENT SHALL VILLEROY & BOCH BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY SPECIAL, DIRECT, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE CONTENT ON THIS SITE, INCLUDING BUT NOT LIMITED TO DAMAGES RELATING TO THE LOSS OF USE, DATA OR PROFITS WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTIONS.
Last update: October 1, 2007.