For Thanksgiving: Order by November 17 for guaranteed delivery by November 25 via UPS ground.
For Christmas: Order by December 14 for guaranteed delivery by December 23 via UPS ground.
Orders valued at $0-99.99 will incur a $10.00 shipping charge. For orders over $100.00, Villeroy & Boch provides FREE SHIPPING by UPS GROUND SERVICE, serving the Contiguous States in the USA for all products featured on this website. All free shipping refers to (1) order and (1) shipping destination, multiple orders may not be combined. Shipping fee based on dollar amount of order before taxes. All orders are shipped from our warehouse in Cranbury, New Jersey.
If you wish to expedite your order and rush deliver a product, please call
our eService department:
800-845-5376 (Mon-Fri, 9am to 5pm est.)
Please note that 2nd DAY or OVERNIGHT deliveries are not compliant with
our free shipping policy.
If you wish to ship your order to Alaska, Hawaii or Puerto Rico,
please call our eService department:
800-845-5376 (Mon-Fri, 9am to
5pm est.)
Please note that deliveries to AK, HI & PR are subject to actual
UPS shipping charges. Villeroy & Boch does not ship outside of the USA.
For inquiries about a specific order or questions/comments in general,
please email customer service:
You may also reach us by phone: 1-800-845-5376 or by postal mail:
Villeroy & Boch USA, Inc.
Attn: eservice
5 Vaughn Drive, Suite 303
Princeton, NJ 08540
